Job Description:

We are looking for a customer success manager to join our marketing platform owner client. You will be responsible for ensuring their customers are happy with the product suite and the clients services. You will become and expert in the product suite and work closely with our sales and support teams to ensure that our customers receive the best possible experience.

Key Responsibilities:

Become an expert in the marketing platform
Develop and maintain strong relationships with customers
Ensure customer satisfaction and retention
Identify opportunities for growth and expansion
Work closely with sales and support teams to ensure customer success
Provide feedback to product teams on customer needs and requirements

Requirements:

2+ years of experience in customer success or account management
Excellent communication skills
Strong problem-solving skills
Technically minded
Ideally some Agile experience
Ability to work independently and as part of a team

If you need more information or have any questions, please let me know.

This role is part office based, central London. There are fantastic benefits available, including health care, a top holiday allowance and much more!

Talent Partnership

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Customer Success Manager