As the RVP of Client Services, you’ll play a critical role leading account management for StackAdapt clients across the Eastern US. You’ll use your experience leading quota-carrying account management teams to scale and retain partnerships with agencies and brands. StackAdapt has built its reputation around deep expertise in programmatic advertising and our willingness to go above and beyond to help our clients realize their ambitious goals. Your organization of account leads and account managers will be directly responsible for raising the bar on business growth, service excellence, media performance, insights delivery, and partnership strategy for thousands of brands.
This is a commercially oriented, quota carrying leadership role and reports to the Head of Americas Client Services.
StackAdapt is a remote-first company. This role can be based in Eastern Time Zone states, preferably in a major media market.
What you’ll be doing:
- Acting as a thought leader externally and through your teams, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt.
- Leading a team of 50+ account leads and account managers to deliver revenue through exceptional experiences that help clients achieve their goals.
- Defining, refining, and expanding our service motion, aligning resources to help clients unlock growth, while improving operational rigor.
- Obsessing over client satisfaction and product adoption to uncover opportunities for growth and improvement, and then drive programs to address these areas.
- Finding opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for our clients.
- Building a system of high standards and accountability, achieving and exceeding a shared revenue target with AE stakeholders.
- Continuing to build our internal culture of high-performance and high-support across the Global Client Services team.
What you bring to the table:
- Deep experience and passion for people management, with a background leading large organizations with managers as direct reports.
- Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader.
- Intense focus on delivering world class client experience that is founded on strong functional expertise and performance.
- Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means.
- Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions.
- Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset.