Customer Success Manager (Accelerate)

Publicis Groupe Holdings B.V • Full-time • London, United Kingdom • 1w ago

How You’ll Make an Impact

The Client Services Manager (Accelerate) will work across a portfolio of brands to develop growth strategies and recommendations for client websites to achieve clients’ core e-commerce goals and objectives.

You will report to the Director of Client Services and collaborate with other departments, such as Product, UX design, Technical Account Management, Data Analytics, and Marketing. Together, the teams will ensure e-commerce strategies are aligned with overall business strategy.

You will work closely with clients to drive increased revenue growth, along with deeper customer and brand engagement. This is a quota carrying role where success is based on both retaining and expanding existing contract values and strategic growth across the client portfolio. This is a hybrid role requiring you to be in our London office 2/3 days per week.

What You’ll Achieve

Own the e-commerce strategy, campaign execution, and data insights for your client portfolio.
Identify and manage commercial execution of expansion opportunities within your portfolio.
Manage the client renewal process from commercial negotiation to contract finalization with support of your manager.
Build strong relationships with key client decision-makers and influencers.
Develop a strategic roadmap for each client that over time that will enable client satisfaction, growth, and trust. Ultimately become the client’s trusted advisor.
Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI.
Responsible for client reporting, analysis, and insights. Uncovering insights from the reports available and making recommendations from those insights.
Be consultative and use creativity to deliver solutions that address the client’s compelling marketing needs and support them in meeting their business goals.
Effectively facilitate day-to-day management of accounts both internally (within Yieldify/Epsilon) and externally (with the client).

Who You Are

What you’ll bring with you:
+2 years of client management or sales experience across either e-commerce or MarTech
A strong understanding of e-commerce, digital marketing, and marketing technology and how they interact with one another to drive client outcomes
Campaign reporting and business review experience – reviewing performance reporting, uncovering insights, developing, and delivering performance reports, insights, and recommendations
Strong quantitative background with an understanding of analytic tools and techniques
Effective communication across multiple levels of an organization
Works well in a team/highly collaborative environment.
Why you might stand out from other talent:
Excellent communication and presentation skills at the decision maker level. You keep people engaged with ability to ‘read the room’ to know what you should say or show next to clients.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

#LI-TF1