Who are Picnic & what do we do?

Picnic exists to create a more user-friendly, ad funded open web. Our mission is to build products that deliver great advertising outcomes whilst rewarding user-first and sustainable behaviours

We recognise that advertising is the lifeblood of the internet, providing revenue for high quality journalism and content; however, the user's experience is often ignored
As a team, we're passionate about ensuring digital ads work for the user, as well as delivering the best possible outcomes for the brand or publisher
We do this by delivering intuitively engaging socially inspired formats mid-article on premium mobile editorial content. Using industry lingo, we call ourselves: The User-First Ad Marketplace
We're a fast-growing, founder-led start-up that’s VC-backed with ambitions to scale our product around the world

As part of our growth plans, we’re looking for a Client Success Executive to join our amazing Client Success team! This is a great opportunity for a recent graduate or someone with up to 1 years experience to join an organisation which is at a really exciting stage.

What will you be doing as Client Success Executive at Picnic?

This is a multi-faceted role which is deeply involved in every stage of the campaign process and also works closely across all teams at Picnic.

Responsibilities include:

Independently managing campaigns and workload across a patch of clients
Building strong working relationships with our clients in order to provide them with value and drive incremental revenue for Picnic
Delivering outstanding customer service to our clients (we currently have an insane 95 NPS score - our clients love us and we want them to love you too!)
Becoming an expert in Picnic’s product suite, solutions and capabilities and understanding how to apply these to client needs
Turning client social and display assets into award-winning Picnic formats (both mocks at the briefing stage and for actual campaigns) using Picnic’s proprietary Studio tool or through personalised customisation in collaboration with our engineering team
Activating and managing client campaigns across a range of DSPs and Curation platforms
Troubleshooting and optimising campaigns to ensure the best possible delivery and performance across a range of KPIs
Delivering outstanding weekly, mid-campaign and post-campaign insights to clients; highlighting key takeaways and recommendations as a way to upsell or drive retention
Managing the campaign sign off process including managing contracts
Creative tagging - adhering to best practice
Managing ad hoc client requests professionally and at pace

Who are we looking for?

The successful candidate will report into and be trained by our Senior CS Manager, Ellie, with the opportunity to eventually develop a new arm of Client Success. We have a brilliant team of creative experts and client managers; now we’re really looking for someone who can not only assist with this side of the role but also work towards growing into the technical and trading side of the role.

You will be someone:

With up to 1 year’s experience in an agency programmatic/digital or client team, trading desk, DSP, media owner or adtech business

Or you might be:

A super switched on grad from a business/economics/STEM/statistics background (knowledge of DSPs, programmatic ecosystem and/or adtech isn’t essential but is a definite bonus!).

Either way, the person who comes into this role, will:

Be an excellent team player, keen to get stuck in and involved - we’re a really close knit team and looking for someone who is supportive and always willing to help out others and share knowledge
Have strong data proficiency and analytical skills - advanced Excel skills (e.g vlookups, pivot tables) are a big plus
Be an ambitious and keen learner; someone who is determined to delve into the weeds of the programmatic ecosystem and become an adtech expert
Be a solutions-orientated problem solver who can tackle complex issues
Be extremely organised with excellent time management and prioritisation skills - able to juggle a wide variety of clients, campaigns and priorities simultaneously
Be a creative thinker; someone who can not only execute on tasks but can come up with innovate ways to service clients and help them achieve their outcomes
Have customer facing experience with a natural ability to connect with our Clients
Demonstrate strong communication skills, with the ability to communicate complex technical aspects to a number of stakeholders with varying levels of knowledge
May have design or knowledge skills (e.g Photoshop, UX design) which is a bonus!
Understand that attention to detail is very important to us and our clients

Why will you want to work for Picnic?

We’re a highly ambitious team with an entrepreneurial spirit! We feel really passionately about:

Making bold decisions to ensure we continue to grow & scale
Being open minded to stay innovative, creative & curious
Working together on challenging projects and products. And we enjoy completing the tasks, not just planning them
Trusting by default; to fail safely but always be learning

What Picnic can offer you

Competitive salary and bonus scheme
A flexible, hybrid working environment
33 days holiday inclusive of Bank Holidays plus some extra time off over Christmas
An inclusive Parental Leave Policy
Picnic Pension Contribution
And lots of other cool stuff like socials & off-sites, our monthly ‘Picnic Thursday’ and All Hands, office snacks, Summer Fridays, Work from Roam opportunities, a MacBook & access to savings through your salary with The Salary Exchange

customer jobs

Client Success Executive