Introducing iSOCRATES

iSOCRATES advises on, builds, manages, and owns mission-critical Marketing, Advertising, and Data platforms, technologies, and processes as the Global Leader in MADTech Resource Planning and ExecutionTM serving publishers, marketers, agencies, and enablers.

iSOCRATES has two lines of business: Products (MADTechBI) and Services (Consulting: Strategy and Operations; Managed Services).

iSOCRATES is staffed 24/7/365 with its own proven specialists who save partners money, time and achieve transparent, accountable performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training.

The company is headquartered with its expert Partner Success team based in St. Petersburg, Florida, U.S.A., and has its own global delivery center in Mysuru, Karnataka, India.

Job Description

The Partner Success Manager role is part of the iSOCRATES’ Partner Success Team which is accountable for managing the Company’s partner relationships, leading partner delivery and implementation efforts, and devising solutions that drive success against our partners’ business KPIs.

The Partner Success Manager is the main point of contact leading the company’s efforts for their assigned publisher, marketer, agency, or data/tech client partners. In this role, you will develop strong relationships with business partners, connecting with key business executives and stakeholders.

He/She will also be responsible for collaborating with the Business Development team on the pre-sales process, including proposal and SOW development. He/She will lead the onboarding process for new clients, facilitating and coordinating all aspects of implementation, delivery, reporting, and analytics with iSOCRATES’ Global Delivery Team based in Mysuru, Karnataka, India.

An ideal candidate will have knowledge of a variety of ad serving and data distribution platforms, including but not limited to Facebook, Google Ads, DSPs (Simpli.fi, Xandr, DV360, etc.), DMPs, and CDPs. He/she will have a strong understanding of digital media planning and execution of audience-based biddable media programs, data segment builds, campaign delivery against partner objectives, reporting, and analytics.

The Partner Success Manager will also be responsible for supporting existing partner upselling efforts, in conjunction with the Business Development team

Responsibilities

Onboard, project manage, and support on an ongoing basis a wide range of Digital Media and Advertising accounts
Day-to-day point of contact with our key partners. Build, grow, and maintain relationships, gaining a deep understanding of their business and marketing needs
Working with our Global Delivery team in India, monitor and optimize processes for completion of partner tasks, and lead regular check-in calls with partners, making sure iSOCRATES is meeting or exceeding client expectations.
Address partner queries effectively and in a timely manner
Generate presentations providing key insights on partnership and performance (e.g., Quarterly Business Reviews)
Increase knowledge and familiarity with many different digital advertising and media platforms, including SSPs, DSPs, DMPs, and CDPs
Help develop best practices by creating training materials, sales materials, and customer-facing guides

Qualifications (Required)

Bachelor’s Degree preferably a business/digital marketing or quantitative degree
5+ years of digital account management, advertising media, and marketing experience
Digital media strategy and campaign planning experience
Knowledge of Search, Social, and programmatic media systems and tools (e.g., ad servers, ad exchanges, platform providers, attribution, tagging, ad verification, measurement, brand safety, and viewability)
Highly organized
Able to work independently or collaboratively as needed
Effective time management skills - the ability to prioritize and meet deadlines
Thrive in a fast-paced start-up environment
Strong analytical, problem-solving, and critical thinking skills
Proficiency in Google Apps or MS Office, including Excel, Powerpoint, and Word

Qualifications (Preferred)

Hands-on experience managing advertising campaigns on multiple platforms, including Facebook, Google Ads, Xandr, DV360, etc.
Familiar with Project Management methodologies or SCRUM experience
Keen understanding of ad targeting and optimization methodologies
Experience with data analysis including pivot tables and advanced functions
Experience working with offshore teams

email jobs

Partner Success Manager

Partner Success Manager