Reporting to the Senior Manager of Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are prioritizing candidates located in Germany for this role.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third-party tag implementation and pixel creation/troubleshooting
- Deliver commercial impact by identifying upsell opportunities, renewal risk, and whitespace for revenue growth
- Analyze campaign data to make informed recommendations and uncover new growth opportunities
- Lead in-person and virtual client meetings, presentations, training sessions, and Quarterly Business Reviews
- Act as a strategic advisor, providing thought leadership and guidance to help clients scale their business
- Travel to meet clients when required, including hosting meetings, agency visits, and client events
What you'll bring to the table:
- 5–7+ years of experience in programmatic advertising, digital media buying, or performance marketing -ideally within a DSP or adtech environment
- Located anywhere in Germany with a strong knowledge and network within the region
- Strong commercial acumen with a track record of growing client revenue and influencing business outcomes through strategic thinking.
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and delivering service excellence
- Focus on retaining accounts and growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
