Media Trading & Client Services Manager - £96k OTE
Location: London, UK (Remote/Hybrid)
UK-based candidates need only apply
Up to £80k + 20% Comms
About the COOL Company
At The COOL Company, we are not just building technology. We are shaping the future of digital media. Powered by advanced AI and category defining advertising technology, our mission is to make advertising smarter, faster, and more impactful for everyone.
We reach more than 350 million consumers every month, working across brands and agencies with a client roster that includes Disney, Hyundai, Kohler, MLB, Air France, and many more.
Our growth and innovation have been recognised globally, with multiple appearances on the Inc 5000, Deloitte Fast 500, Crain’s NY Fast 50, and AdWeek’s Top 10 Fastest Growing Solution Providers.
What truly sets us apart is our ability to deliver real CTV results and meaningful insights for brands and agencies through expert CTV media execution and attribution.
The COOL Company Culture
What it means to be C.O.O.L. 😎
Our culture is defined by four core values:
● Creative: We find smart and unexpected solutions.
● Open-minded: We welcome new ideas and diverse perspectives.
● Optimistic: We turn challenges into opportunities.
● Leaders: We move fast, take ownership, and set the pace for our industry.
About the Role
The Media Trader & Client Services Manager is a dual-function role blending hands-on programmatic media trading with end-to-end client relationship management.
You’ll lead campaign strategy, activation, optimisation, and performance reporting across BVOD, CTV, Display, DOOH, Audio, and Video channels, while managing client communications, insights, and business growth.
This is a great opportunity for someone with hands-on campaign experience who is ready to take the next step into client strategy, planning and execution.
Key Responsibilities
Client Management & Strategy
● Act as the primary day-to-day contact for clients, providing strategic guidance and ensuring delivery against media objectives.
● Join client meetings, briefings, and performance reviews with confidence and clarity.
● Translate client goals into actionable media plans, working across programmatic platforms and audience strategies.
Campaign Management & Trading
● Plan, set up and optimise programmatic campaigns across multiple DSPs (Adform, Freewheel, Amazon, StackAdapt, etc.).
● Curate supply with leading SSPs.
● Manage campaign trafficking, tag QA, pacing and delivery across channels.
● Adjust bids, audiences, and creatives to achieve KPIs (VCR, CTR, CPA, ROAS).
● Partner with creative and tech teams to activate and QA DCO and pixel integrations.
Performance & Reporting
● Deliver weekly and post-campaign reporting with actionable insights.
● Analyse performance data via log-level and platform dashboards (GA4, Adform, IAS, MOAT, etc.).
● Present results and optimisation recommendations to clients and internal stakeholders.
● Help interpret data and explain media effectiveness, including CPMs, CTRs, VCRs, CPA and ROAS.
● Support testing strategies, audience insights, and ongoing performance improvements.
Team Collaboration
● Work closely with senior team members to support account growth and campaign innovation.
● Contribute to internal process improvement and innovation initiatives.
● Collaborate closely with internal trading, ad ops, analytics and product teams across multiple timezones.
● Assist with onboarding new clients, preparing presentations, and participating in QBRs and pitch responses.
Skills & Experience
● 5+ years of experience in programmatic media buying, ad ops and client service.
● Hands-on experience in one or more DSPs (Adform, Xandr, The Trade Desk, DV360, Freewheel, etc.).
● Understanding of campaign metrics, optimisation levers and verification tools (IAS, MOAT, DV).
● Excellent communication skills with the ability to translate campaign data into client-ready insights.
● Well-organised, proactive, and able to manage multiple campaigns and deadlines.
● Familiarity with DCO, log-level data and attribution frameworks advantageous.
● Team player who thrives in a collaborative, fast-paced environment.
Why Join Us
● Work across innovative campaigns using the latest in programmatic tech.
● Access to industry-leading tools, platform certifications, and professional development support.
● Join a dynamic, supportive team that values curiosity, ownership, and creativity.
● Flexible working arrangements and a culture that values both results and wellbeing
We look forward to hearing from you!
Thank You
The COOL Media Team
