Overview
How You’ll Make an Impact
The Head of CX & DX Growth is a dynamic, strategic leader responsible for shaping and implementing a growth-focused vision that accelerates new logo acquisition, expands market presence, and drives long-term revenue through Epsilon's comprehensive Digital Experience Services portfolio.
This role demands a seasoned leader who thrives in fast-paced environments, brings deep expertise in professional and managed services in digital media and marketing technology, excels at hands-on selling, and has a proven ability to build and scale high-performing teams once success is demonstrated.
What You’ll Achieve
- Partner closely with the Chief Revenue Officer to develop and implement a forward-looking business development strategy aligned with the company's revenue objectives and long-term growth vision across all Digital Experience Services offerings.
- Drive sales efforts across Epsilon's three core service pillars:
- Digital Transformation: enterprise tech & data strategy, customer experience modernization, generative AI strategy, organization & process design
- Customer Experience: audience insights & analytics, personalization & offer strategy, loyalty program strategy, journey & campaign orchestration
- Technology Enablement: web & mobile development, campaign automation, marketing automation, AI & machine learning services
- Identify emerging market trends, competitive opportunities, shifting customer needs, and competitive dynamics to refine positioning and influence business development strategies.
- Personally identify, qualify, and cultivate high potential prospects.
- Directly close complex, high-value deals across priority industries including Healthcare, Travel & Hospitality, Financial Services, Retail, CPG, Automotive, Restaurants, and Telecom/Media/Entertainment.
- Own the end-to-end sales process—from market segmentation and strategic outreach to pipeline development, proposal creation, client presentations, deal structuring, and close for services engagements spanning strategy consulting through technology implementation.
- Establish and optimize sales processes, pipeline management practices, forecasting methodologies, and performance metrics that can scale as the business grows.
- Build personal credibility and a proven track record of success in net new logo acquisition that will serve as the foundation for future team building.
- Upon demonstrating success in net new sales acquisition, recruit, build, mentor, and scale a high-performing business development organization across multiple verticals, instilling a culture of accountability, innovation, and results.
- Collaborate cross-functionally with marketing, services leadership, product, and client engagement teams to ensure alignment on messaging, value proposition, and go-to-market execution across Digital Transformation, Customer Experience, and Technology Enablement service lines.
Who You Are
- What you’ll bring with you:
- 15+ years of progressive experience in business development, revenue, or enterprise sales in digital marketing and advertising technology within professional services space.
- Proven track record in high-value, complex professional services deals, with demonstrated success of sourcing and closing net new business acquisition and revenue growth in digital transformation, customer experience design, and marketing technology.
- Experience building and scaling high-performing sales teams after establishing personal success and credibility through direct sales achievements.
- Results-driven, action-oriented leader who thrives in dynamic, fast-paced environments—able to quickly assess opportunities, pivot strategies, and execute decisively across multiple service offerings while operating independently.
- Strategic thinker with high emotional intelligence, known for leading with influence, clarity, and conviction—even amid ambiguity and change.
- Deep-rooted relationships across Professional and Managed Services in the AdTech and MarTech ecosystems, paired with strong ability to position comprehensive digital experience services, customer experience transformation, and technology enablement solutions to executive decision-makers and C-suite leaders.
- Experience in selling Agency and CRM Services with Salesforce, Adobe, Braze, SAP, Databricks, Sitecore or other industry-leading MarTech platforms, including Epsilon product integration, analytics, implementation and operations.
- Demonstrated expertise in selling services that span the full spectrum from strategy (digital transformation, AI strategy, customer experience modernization) through execution (loyalty programs, journey orchestration, campaign automation, web/mobile development).
- Deep understanding of services that modernize marketing investments including enterprise tech & data strategy, customer experience design, personalization & offer strategy, journey & campaign orchestration, and marketing automation.
- Familiarity with technology enablement services including web & mobile development, campaign automation platforms, AI & machine learning applications, and data/analytics environments.
- Vertical versatility with experience selling across industries including Healthcare, Travel & Hospitality, Technology, Media & Entertainment, QSR/Restaurants, Retail, CPG, Automotive, Financial Services, and Nonprofits, with tailored messaging to align with specific industry challenges.
- Ability to position and articulate the value of integrated service offerings that deliver efficient, effective, data-driven, and meaningful marketing outcomes for clients.
- Entrepreneurial approach with comfort operating as an individual contributor while simultaneously building the foundation for future team growth and scale.
- Exceptional communication, negotiation, and executive presence with ability to articulate complex service offerings and their business value at the highest levels.
- Ability and willingness to travel as needed to support business development activities.
- Why you might stand out from other talent:
- Possess deep-rooted relationships across Professional and Managed Services in the AdTech and MarTech ecosystems, coupled with a strong capability to position and articulate comprehensive digital experience services effectively to executive decision-makers and C-suite leaders.
- Exhibit an entrepreneurial mindset with strategic thinking and high emotional intelligence, known for leading with influence, clarity, and conviction even amid ambiguity and change.
- Demonstrated vertical versatility across industries such as Retail, Healthcare, Travel & Hospitality, Media & Entertainment, CPG, QSR/Restaurants, Auto, and Financial Services, combined with tailored messaging to meet specific industry challenges, positions you as a valuable asset to our growth mission.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Base Salary: $275,000 - $365,000
In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Our pillars aren't just words. They're how we show up every day.
- People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
- Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers.
- Act with integrity
- Work together to win together
- Innovate with purpose
- Respect all voices
- Empower with accountability
These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 15 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
