StackAdapt is hiring a, London based, Manager of Client Services (MCS) within the revenue organization. Reporting to the Director of Client Services, the MCS will lead a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role is centered on building a team culture rooted in commercial excellence, while also overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.
What you'll be doing:
- The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
- Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
- Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion.
- Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan.
- Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education.
- Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
- Take a proactive approach working with Agencies and Brands in planning and scaling the business to achieve high growth plans and optimal performance.
- Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
- Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
- Department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues.
- Travel as necessary.
What you'll bring to the table:
- Extensive media experience and programmatic knowledge
- Real Time Bidding/programmatic expertise (DSP, Ad Network)
- 3+ years of experience managing a team
- Willingness to lead from the front, with a proven ability to inspire and energize teams
- Established track record of overcoming challenges, driving solutions, and making data-driven decisions
- Foster a culture of trust, transparency, collaboration, and accountability
- 5+ years of experience in account management, planning, and execution in the programmatic space
- Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
- Detail and process-oriented thinker with superior organizational and time management skills
- Proven success in managing client relationshi
- ps and assisting in growing revenue. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused mindset.
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
- Strong interpersonal, verbal and written communication skills
- Familiarity with the latest digital advertising trends and ideas
- Huge bonus if you've used StackAdapt!
