Media Trading & Client Services Manager Location: London, UK Remote/Hybrid)
About the COOL Company
At The COOL Company, we’re not just building tech — we’re shaping the future of digital media. Powered by advanced AI and industry-first ad tech, we’re on a mission to make advertising smarter, faster, and more impactful for everyone — from users to publishers, franchisees, and advertisers.
We’re home to five innovative brands that help our clients crush their goals:
● ADventori – Personalization and dynamic creative done right.
● Balihoo – The ultimate advertising solution for franchises and network brands.
● COOL Media – A premium managed service platform for brands and agencies.
● Insticator – SSP + engagement platform that publishers love.
● OKO Digital – Helping website and app publishers maximize ad revenue.
We reach 350+ million consumers every month, and our client roster includes brands like Disney, Hyundai, Kohler, MLB, Air France, and many more.
We’ve also made waves on Inc. 5000 (7x!), Deloitte Fast 500, Crain’s NY Fast 50, and AdWeek’s Top 10 Fastest Growing Solution Providers globally.
Our Culture: What It Means to Be C.O.O.L. 😎
We live by our values:
● Creative: We find smart, unexpected solutions.
● Open-minded: We welcome new perspectives and ideas.
● Optimistic: We turn every challenge into an opportunity.
● Leaders: We move fast, drive impact, and set the pace for the industry.
And we back it up with three key mindsets:
● Sleeves Up: You get autonomy and the tools to own your role and drive real impact.
● 100% Viewability: Radical transparency and open feedback at every level.
● Be Defiantly Great: We don’t just follow — we redefine what’s possible.
About the Role
The Media Trader & Client Services Manager is a dual-function role blending hands-on programmatic media trading with end-to-end client relationship management. You’ll lead campaign strategy, activation, optimisation, and performance reporting across BVOD, CTV, Display, DOOH, Audio, and Video channels, while managing client communications, insights, and business growth.
This is a great opportunity for someone with hands-on campaign experience who is ready to take the next step into client strategy, planning and execution.
Key Responsibilities
Client Management & Strategy
● Act as the primary day-to-day contact for clients, providing strategic guidance and ensuring delivery against media objectives.
● Join client meetings, briefings, and performance reviews with confidence and clarity.
● Translate client goals into actionable media plans, working across programmatic platforms and audience strategies.
Campaign Management & Trading
● Plan, set up and optimise programmatic campaigns across multiple DSPs (Adform, Freewheel, Amazon, StackAdapt, etc.).
● Curate supply with leading SSPs.
● Manage campaign trafficking, tag QA, pacing and delivery across channels.
● Adjust bids, audiences, and creatives to achieve KPIs (VCR, CTR, CPA, ROAS).
● Partner with creative and tech teams to activate and QA DCO and pixel integrations.
Performance & Reporting
● Deliver weekly and post-campaign reporting with actionable insights.
● Analyse performance data via log-level and platform dashboards (GA4, Adform, IAS, MOAT, etc.).
● Present results and optimisation recommendations to clients and internal stakeholders.
● Help interpret data and explain media effectiveness, including CPMs, CTRs, VCRs, CPA and ROAS.
● Support testing strategies, audience insights, and ongoing performance improvements.
Team Collaboration
● Work closely with senior team members to support account growth and campaign innovation.
● Contribute to internal process improvement and innovation initiatives.
● Collaborate closely with internal trading, ad ops, analytics and product teams across multiple timezones.
● Assist with onboarding new clients, preparing presentations, and participating in QBRs and pitch responses.
Skills & Experience
● 5+ years of experience in programmatic media buying, ad ops and client service.
● Hands-on experience in one or more DSPs (Adform, Xandr, The Trade Desk, DV360, Freewheel, etc.).
● Understanding of campaign metrics, optimisation levers and verification tools (IAS, MOAT, DV).
● Excellent communication skills with the ability to translate campaign data into client-ready insights.
● Well-organised, proactive, and able to manage multiple campaigns and deadlines.
● Familiarity with DCO, log-level data and attribution frameworks advantageous.
● Team player who thrives in a collaborative, fast-paced environment.
Why Join Us
● Work across innovative campaigns using the latest in programmatic tech.
● Access to industry-leading tools, platform certifications, and professional development support.
● Join a dynamic, supportive team that values curiosity, ownership, and creativity.
● Flexible working arrangements and a culture that values both results and wellbeing
We look forward to hearing from you.
Cheers
