About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
About Wavemaker: A Leading WPP Media Brand
Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.
Role Summary and Impact
Job title: Digital Operations Manager
Reporting to: Digital Operations Director
Location: WPP Media: Wavemaker, London
Role Context
The Digital Operations Manager:
- Primary manager of services for accounts in day-to-day digital operations activities.
- Support the Digital Operations Leadership Team to ensure smooth BAU running of all of our accounts, and that all team services, knowledge and capabilities meet the client needs.
- Is a key escalation point for all stakeholders
- Implements key strategy, onboard new business, team training-providing understanding of all operational processes and tools utilized to fulfill client requirements.
- Highly knowledgeable about our clients Ad-tech platforms and partner
The Digital Operations Manager’s role is to:
- Crucial to the management of key accounts, and is a point for escalation, knowledge and leadership to our clients, highly experienced in trafficking digital campaigns using adserver platforms (Google Cm360, Flashtalking etc)
- Ensures best in class services for our clients by leading the development of skills and knowledge within the team
- Act as a coach and mentor to team members,
- Drives an agile working environment, and takes a flexible approach to evolve the team capabilities with industry developments
- The Manager is closest to day to day ad operations and will have unique insights into the effectiveness of the applied ad tech and services on the accounts. They are key to driving improvements and growth across our clients at Wavemaker Worldwide.
Core Responsibilities
Client Services:
- Lead the team in the implementation of advertising campaigns and services withing agreed timescales
- Maintain flexible, best in class set of customer services, workkflows and tools for accounts.
- Ensure services and processes are regularly reviewed to ensure efficiency and requirements of the clients are met
- Understand client businesses, their KPIs, markets and relevant implementation requirements
- Review and improve team capabilities based on requirements of our clients
- Be the expert advisor in Advertising/Marketing technology and operations
Specialist Knowledge:
- Lead partnerships with stakeholders and vendors to deliver new technologies and services for our clients
- Lead of specialist tools and services including trafficking, tagging and tracking technologies and web analytics
- Key escalation point and champion of team services for all stakeholders throughout the business
People Management:
- Manage, coach and mentor execs within the team to ensure they reach their potential
- Lead and maintain a system of performance review, feedback and training
- Lead and inspire a high performing customer centric team culture, supporting a strong work-life balance and recognizing the successes of team members and peers
New Business:
- Be instrumental in leading onboarding of new clients, including setting up tech stacks
- Lead relevant projects and profuct launches as per team strategy and business needs
- Expert in WPP Media proprietary tools and platforms ensuring uptake and utilization across the team and clinets.
Skills and Experience
Required:
- Proven experience in media agency or publisher, data and tech industry or technology vendor preferred, with strong knowledge of adservers (CM360 a must)
- Team leader or people manager/mentor in an ad operations or media environment
- Project management in technical or media related field
- Passion for digital online operations and relevant technology solutions
- Experience in client liaison and account management
- Ability to investigate, document and resolve complex technical client queries
- Delivery of complex technical implementations, using a multitude of platforms
- Lead troubleshooting and debugging of online ad campaign issues
- Structured approach to QA, implementation and testing processes for campaigns
- Existing understanding of Javascript, HTML or CSS would be a bonus
Desired (Not required):
- Certifications in Google Campaign Manager, Amazon Ads, Flashtalking or any other relevant ad serving platform
- Google analytics or Adobe Analytics/Launch certification
- Tag Management system certification, particularly Google Tag Manager
- Excellent skills in Microsoft Office Suite
Attributes:
- Genuine interest in digital advertising/media/marketing
- Technical and organized approach to work
- Passionate – brings a genuine thrill and excitement to the role
- Agile – Is able to be nimble in thought and action and overcome obstacles to achieve great things
- Collaborative – works well with others, and can align behind a shared purpose
- Entrepreneurial – is open to new ideas and will challenge old ones.
- Diverse – is proud of the difference they can bring
- Proactive – with a pragmatic and results focused approach and a passion for problem solving
- Highly motivated – bringing a ‘can-do’ attitude
- Organized – excellent organizational, communication (oral and written), workload and prioritization skills
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please note this is a UK based role and requires individuals to have the right to work in this location
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
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